#Horizon hobby reviews update

Spend more money for us to say it’s your fault. You have a problem they send you a replacement. They bought out every other company just to make crap. You couldn’t build it right the first time. It’s winter so no way to test or run boat. Had to take apart the entire boat and fix everything. Radio junk, servo junk, ESC junk, servo horn junk, bellows put in backwards, no grease what so ever on main shaft, roll cage glued in wrong, and the list goes on.

We have been going around for well ofer a month on this and good luck to me if THEY EVER RESPOND Even their customer service by phone said that sounded reasonable but at this point i still haven't heard anything back, even after ai sent another nastygram to porduct service. They got it back with a nasty note and said at the end that if they can't find my radio give me a new one. When I received the radio I trunes it on and low and behold it had a different persons name under the registry. They said it was mine so I gave them the money. I insisted it couldn't be my radio be cause my radio didn't work. I got ahold of product service and the reply was it was my radio. The message came to my E-mail with another persons name on the header.

#Horizon hobby reviews update

The last time I contacted them I got an e-mail that my radio has be repaired by an update mesage and I had to give them money to send it back. I contacted product support several times with no response. I contacted them again and the wouldn't warrenty their work, so I sent it back with their instructions by FedX and they say they never received it but FedX shows it delivered 5 days after I shipped it. Two weeks afer that I turned it back on and it wouldn,t function.

I contacted Horizon and explained the problem and they sent me a shipping lable to the repair facility I received the radio back in about 8 days after they received it. The screen went white and wouldn't function at all.

I had a brand newDX6e transmitter that failed to wrok at all when trying to load airplanes on it. When I spoke with tech support all i got was well have your husband call and we'll walk him through the issues, my husband works 10hr days and they dont have support people on the weekends. When calling in to see if we could exchange the plane and radio due to these problems we were told returns had to be within 30 days and unopened, how do you know if there's an issue with anything till you open and start assembling? We thought they would stand behind their products as our friend had said they were always accommodating with any issues he's had. We took it to to our friend who has alot more experience with rc planes to see if he could help with getting it together after looking at what we had an the issues he suggested we contact horizon hobbies to see if we could exchange it. The kids then ordered the rest of the stuff for Christmas at which time shortly after he started to put the plane together and found some of the wiring was miss labeled and when he tried to hook up to the radio the controls were off or opposite of what the directions were saying it to be and no switches to correct the problem. My husband recieved an rc plane for his birthday in Oct.from the kids, they didnt realise that it didnt come with the transmitter or reciever till we recieved it. Well, I ordered parts for my TLR 8IGHT on and chose only shipping option available DPD A2 3-4 day delivery which costs 26.90 euro.First, they never sent me confirmation of shipping or tracking number.Then didn't answer to four emails I have sent to them.Excuse that the internet has been down and they don't have time answer to all emails which have piled up.The only way to contact them at the moment is by phone.And use Skype or other internet based phones if you call outside of Germany because you will be waiting for some time.When I finally got thru they gave me many excuses.The Internet is down, they are relocating to a new warehouse, they are too busy with all of the customers and the best is that they don't have a tracking number for my shipment which is nearly impossible for DPD service.Oh yeah, they did say that my order was shipped on the next day after the order was placed.And by the way, it has been 8 days now, not counting weekend and I still have no order.I have contacted DPD directly to try to locate my order but after giving them my shipping information and name, DPD can not locate any orders sent from The Horizon to me.Well, this is last time I will use .What a joke!